Shipping Polices

Currently we only ship within Canada.

We ship Mondays, Tuesday and Wednesday.

Live Animal Shipping

Domestic orders for live animals are all shipped by Reptile Express. Reptile Express does stop shipping when temperatures get too hot or too cold. Ie. December shipping is generally closed for all  LIVE animals. We also will track weather along the shipping route in other months and will only ship when it is not too hot or cold for the animals safety.  There is a flat rate shipping fee for live animals.  Rural addresses may have an extra charge added for shipping.  We will contact you after payment to arrange shipping dates. 

Some rural addresses may not be eligible for shipping.

 

Live Arrival

We offer live arrival guarantee on all frog/reptiles shipments, all year long, within Canada, even in cases of carrier error provided the following stipulations are met.

      1) Customer arrives at the airport/depot at the specified arrival time for air cargo or          are home to receive shipments delivered by Reptile Express.

      2) We are notified of any problems within 6 hours of the arrival of shipment

      3)Proof must be provided, generally in the form of photographs, however in some            cases we may request the bodies returned to us.

In the case of DOA’s, replacements will be offered only if the aforementioned stipulations have been met. We will offer replacements of the same species/phenotype, or if unavailable other species of equal or lesser value (if requested and agreed upon by both the claimant and Herp Hut). No cash refunds will be issued.

In all cases the buyer is responsible for all shipping costs involved with the replaced animals.

Herp Hut offers no specific guarantee on animals after they arrive, aside from them being in apparent good health and overall good condition upon arrival. Failure of an animal to thrive after arrival may be due to any of many different factors, and thus it is often difficult to assess the reason including care, enclosure conditions etc.... We should be notified immediately of any problems in order to address them promptly to determine the problem and offer suggestions or corrective measures for a possible solution. In some cases, completely up to our discretion, we may offer replacement animals. You should have a good idea of how the animal is doing after three days in your possession. No replacements will be offered after this time period. In cases where replacements are issued the buyer is responsible for ALL shipping costs.

Plant, Isopods and Feeder Shipments

Our plants, isopods and feeders are available only for customers here in Canada.
We are now shipping mostly with Canada Post and UPS with next day/2day delivery for most locations. Our live/safe arrival of plants isopods and feeder guarantee has the same conditions as shipping live animals mentioned above. We do have less control over how plants, isopods and feeders are handled once they are in the hands of the courier but rarely do we have issues or delays.

Canada Post does not ship plants, isopods or feeders from October 31st to March 1st.

Local Pickup

Local pickup is available in Victoria BC by appointment only.

Harbour Air Shipping

Harbour Air shipping is available for the destinations they fly.   A standard package rate is available for live animal shipments only at this time.