Return Policy

DRY GOODS POLICY

You may return your UNOPENED merchandise within 15 days for a refund or exchange. Items that are undamaged or non-defective must be returned in the same condition they were received.  After an inspection a refund will be issued back to the payment method used for the purchase. When returning items please send it using a traceable shipping method and include your original order number on the package.

The Buyer will pay all shipping costs on non-defective item returns.  Herp Hut will pay return shipping only on defective products or product shipping errors. Herp Hut may ask for pictures of defective or damaged items to confirm eligibility for return. Herp Hut will also pay shipping on all replacement products if the original is deemed damaged or defective.

Beyond 30 days, all warranty claims are handled by the manufacturer. If you are not certain how to reach a manufacturer, please write us and we will be happy to provide details.

All returns of non-defective merchandise must be made within 15 days of purchase and must be UNOPENED and not used. Please email us before you send an item back, so we are aware you are retuning the item. Herp Hut will not be responsible for lost returns, so please use a traceable service with delivery confirmation. It takes approximately 3 - 4 business days to process returns from the time we receive them.

If an item was damaged in shipping, you must notify us within 48 hours.  You must keep the damaged item, and the original shipping container, as well as packing materials, until a file has been claimed with the carrier.  Retain the item and packaging for 14 days from the day you notify us of the damage, as the carrier may send someone to inspect the damage.